Hey everyone! If you are using the multi-photo publishing option on TinyTorch, then we have a quick update for you.
Last week you may have noticed that your multi-photo posts weren’t posting to Facebook, even though they were showing as “Posted” from within TinyTorch.
We noticed this issue on Thursday, August 11th and stayed up all night to figure this out. What we found is that there is a bug on Facebook’s side preventing these posts from posting.
We reported this information to Facebook, and they have assigned it to the appropriate team to fix it. And we are now waiting on an update from Facebook.
If you’d like to stay up to date on this issue, please email Support@TinyTorch.com so we can notify you as soon as we have more information. And we will let you know the status as soon as we hear more.
Please let me know the status of the multi photo posts
Will do Taissa! You’re on the list. Thanks! -Jon
Please let me know status of multi photo function
Thanks for the email. We’re waiting on an update from Facebook.
Last week Facebook said they saw the issue, and that it was on their end.
We are patiently waiting for this to be fixed and will update you as soon as we know.
Please keep me updated on the multi-photo fb issue!
I’ll gladly do that Hanna! Thanks for understanding. =) -Jon
I would like to know when Facebook has fixed their issue. Thanks
Definitely! Thanks for your patience Erin! -Jon
Hi Tiny Torch! Love all that you do!! Is there an update on the multi photo posting yet? I was hoping it would be fixed by now but mine don’t seem to be posting. Watcha got going on with FB? Thanks!
Kristi, we don’t have an update yet. Facebook asked us for some more information to better diagnose the issue on Monday. We haven’t had an update since then. -Jon
Please add me to the update list. Thanks for all you do to help us 🙂
Hey hey checking in to see if there is an update on the multiphoton post. Love everything you guys do
Nigeria, we don’t have an update from Facebook yet but hopefully soon. The last update that we got from them is that they’re currently working on it.
Thanks for all you do
And thank you Tammy for choosing TinyTorch. 😉 -Jon
Even my single photo posts aren’t posting, although they say they’ve posted. I’m assuming it’s related to this issue because I’ve used Tiny Torch all summer with no problems and I’ve been trouble shooting for over an hour and still can’t get any posts to go with multiple scheduled campaigns. ???
Gah, nevermind. They ARE multi-photo posts. My fault. Okay, just let me know when the problem is fixed, please. 🙂 thank you!
Sarah, thanks for the update here. And yes, we’ll let you know. Thanks!
Ahh….this explains a lot! Thanks so much for keeping us informed! Thank you for all you guys do for us!
Amanda, thanks for contacting us. And I’ll keep you updated. Hopefully Facebook gives us an update in the morning. =)
Could you keep me up to date please xx
Will do Kristin! Hopefully we get an update in the morning.
Please let me know when it is up and working! Thank you!
Will do Kimberly! Hopefully Facebook gives us an update in the morning. =)
I’m new to Tiny Torch and have my first online Jamberry party tonight. Now I can’t schedule all the post I’d wanted to and will need to do it individually. Is this right? I need posts to be going up in 3 to 5 minute intervals for 2 hours. Tiny Torch won’t let me schedule more than 18. What do I do?
Dale, great question. As a general rule Facebook recommends that you don’t post more than 3-5 images each day for each Facebook party that you hold.
As far as the limit of 18, that’s the upper limit before Facebook starts hiding your posts and stops notifying others in your event/group/page about your posting.
I’d recommend, for maximum exposure, to alter your scheduling pattern. Does that make sense?
Last week I had a bootcamp in a private group on Facebook where information about my products are posted for 6 days not scheduling more then 5 posts a day through a campaign on tiny torch. I just realized the 5 posts I had scheduled to post on the last day of my party did not post…bummer.. I had an issue throughout the week with some other posts not posting. Yes, the photo gallery “Which I am aware there is an issue with on Facebook” the ones that didn’t post were set up as an individual post. I now have to go into the party and apologize to the team and guests for not wrapping up the party on Saturday. Did I do something wrong with the set up or too many posts? I surely don’t want this to happen again if I can help from it.
Thanks for the email. Without looking at your account I wouldn’t know. My guess is that your Facebook token expired.
You can reconnect it here: https://app.tinytorch.com/account/social
Or, you could email me us at Support@TinyTorch.com and we can look at your account to see what happened. Be sure to include the username and email for your account.